Mechanics to offer phone consultations

ClickMechanic has revealed its Mechanic in Residence programme, which enables car mechanics to work for them from home, offering free phone consultations.

By talking the driver through the issues they are experiencing, the majority of faults can be detected or at the very least narrowed down. However, on the rare occasion that a diagnosis over the phone is not possible, the mechanic can also book in a direct inspection from an alternative, local professional.

This is strictly a diagnosis and support-based role, and does not relate to sales. It’s also important to note that this position comes with no revenue targets, meaning there is no incentive to book unnecessary work on the car. It is simply an opportunity for car mechanics to cut out the hard labour, should they choose, and work from home while still offering their expertise. This also makes it an ideal career path for any mechanic who would benefit from telecommuting, such as those who live in less populated areas or particularly for those who struggle with the heavy labour involved in the day-to-day activity.

Nigel Bennett, head of the Mechanic in Residence programme, said, ‘The main aim of the MiR programme is to assist car owners with understanding the issues with their vehicles and how they can be resolved. By putting technical explanations across in a way that is easier to understand, we give straightforward advice in a non-sales way. We are looking to grow the MiR team by bringing in other mechanics who have strong vehicle repair experience coupled with good customer empathy and an ability to translate issues in a way that the owners understand.’

Andrew Jervis, co founder of ClickMechanic, added, ‘We’re so pleased to bring this programme to fruition. It brings more career opportunity and options to the car repair sector and gives those who are restricted the chance to continue doing what they love. It’s a big step forward for us in our goal of supporting all mechanics.’

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