Autoglass launches new AI technology

Autoglass, the UK vehicle glass repair and replacement company, has successfully trialled the latest Artificial Intelligence (AI) technology to assess the severity of vehicle glass damage and determine whether customers require a repair or a full windscreen replacement.

Over the past year Autoglass has worked with Service Certainty imageproof™, who produce high quality multi-purpose images, to develop and refine a dedicated web app which customers can use to simply upload a picture of the damaged area of glass on their vehicle. The image is then instantly evaluated using AI to determine whether a repair or replacement is needed before being passed onto a technician.

The AI tool is already being used by customers of Autoglass, processing up to 2,500 images a week with over 80% accuracy – a figure which continues to rise as the AI processes more data. This process was previously carried out manually by employees of Autoglass, who still provide a human ‘back up’ assessment in cases where the AI assessment is inconclusive.

Nick Cleary, customer & digital director, Autoglass, says, ‘Here at Autoglass, we are constantly looking for innovative ways to improve and provide the easiest and best experience for our customers. AI is a fascinating area which I have watched closely over the last few years, and there is no doubt it has the potential to dramatically change many aspects of our society, whether that is in our homes or how we interact with businesses.

‘It is our opinion that it is only going to grow and get more powerful, and so we are delighted to be leading the industry with our efforts to harness its potential. We have had a very fruitful partnership with Service Certainty imageproof™ so far and are excited to see what the future holds.’