Service Certainty gets connected

Image and video capture and data solutions providers, Service Certainty, has joined Industry Insights’ Connected Solutions.

Established in 2009, Service Certainty has developed customised and innovative image capture solutions that deliver the much-needed evidence to facilitate triage decisions. Its independent network of Pro photographers provide its services to UK insurers, claims management companies and repairers.

Complementing the Pro service, Service Certainty’s web-based self-serve app uses technology to further accelerate the overall claims process. An improved service, launched earlier this year, was developed for total loss and minor repairs identification.

‘I’m delighted to have the extended and respected Connected Solutions team batting for us,’ said Liam Nye, chief executive, Service Certainty. ‘I’m supremely confident that the Service Certainty range of products for digital damage assessment and verification – via images and video – can fit into numerous elements of the claims industry to provide significant value.’

Service Certainty solutions fully integrates with claims management and other estimating platforms, including Audatex and Xactware, reducing the need for double entry of data and manual downloading of images.

Steve Thompson, managing director, Industry Insights, said, ‘We welcome Liam and his team to the business. We are confident that our image, video and digital partner will be instrumental in our goal to remove frictional costs, heat, politics and inefficiencies from traditional supply chain models.’