Prentice Portadown extends Accident Exchange deal
Prentice Portadown Limited, previously known as David Prentice in Portadown, has retained Accident Exchange as its accident management provider.
The long-established BMW retailer has contracted Accident Exchange for a further 36 months, a continuation of an existing relationship between the two companies spanning over eight years.
As a result of working with Accident Exchange over this period, Prentice Portadown Limited has witnessed an uplift in bodyshop income, much of which can be attributed to the referrals from non-fault accidents which are managed by Accident Exchange. As of April 2016, the dealer had witnessed a 27% year-to-date uplift in bodyshop income.
As well as experiencing a boost in revenue, Prentice Portadown Limited continues to be rated among the best for aftersales repairs including bodyshop work, with a customer satisfaction score in excess of 97%.
Martin Mahon, aftersales manager at Prentice Portadown Limited, said, ‘The service provided by Accident Exchange has been professional, knowledgeable and efficient throughout and is mutually beneficial for our business and our customers.
‘The main driver for us to renew the existing contract with Accident Exchange is that it offers a comprehensive, no hassle service which we as a retailer find really convenient, as well as helping us to achieve outstanding customer reviews.
‘Accident Exchange provides our customers with a great range of replacement vehicles, which are always well-equipped and of a high standard, to use while their vehicles are off the road. We are also safe in the knowledge that the car will only be repaired in approved BMW/Mini bodyshop using original parts.
‘For the business, the work referred to us has had a positive impact on bodyshop revenue. Overall, Accident Exchange offers an excellent service to our customers.’
Liz Fisher, director of sales development, said, ‘Prentice Portadown Limited remains one of the longest-running specialists for the BMW and MINI brands in Northern Ireland, and we recognise the importance of maintaining excellent standards of customer service while growing revenue opportunities.
‘The results are indicative of the potential benefits of offering an accident management service, and we look forward to working with Prentice Portadown Limited for another three years following a successful eight years of working together.’