Mercedes-Benz goes straight to RAC

Mercedes-Benz Cars has appointed the RAC as its new roadside assistance partner.

The RAC will support Mercedes-Benz in ensuring customers spend minimal time at the roadside. Customers will be attended by the RAC’s Mercedes-Benz branded technicians, all equipped with Mercedes-Benz diagnostics equipment and parts, or by the RAC’s patrol technicians.

The RAC will also work with replacement hire car partner Europcar to ensure that Mercedes-Benz customers are always kept mobile.

Sally Jones, customer services director, Mercedes-Benz UK, said, ‘We are partnering with the RAC to ensure that our customers receive the very best service when they require roadside assistance. We will benefit from the RAC’s national coverage, which means that we will be able to respond more quickly, with less inconvenience for our customers.’

RAC chief executive Dave Hobday, said, ‘We are looking forward to working alongside the Mercedes-Benz team and providing their customers and network with an exceptional service at the roadside and beyond.’