Jardine extends Accident Exchange contract
One of the UK’s largest automotive retailers, Jardine Motors Group, has extended its contract with accident management provider Accident Exchange.
Having worked alongside Jardine for over 14 years, the two-year extension will ensure continued support for Jardine Motors Group customers following an accident.
Working across Jardine’s 70 dealerships in the UK, Accident Exchange supports customers from the very first call, organising vehicle repairs and providing like-for-like replacement vehicles in non-fault accidents.
With a number of super-prestige manufacturers, including Bentley, Ferrari, Lamborghini and McLaren, among Jardine’s portfolio of 22 brands, the motor group’s customer care has been a fundamental part of its success, and the benefits from Accident Exchange’s service proved decisive in the contract extension.
Accident Exchange’s ‘Soft Key’ call transfer service has also allowed the service to integrate into Jardine’s aftercare operations seamlessly, attending to 80% of customer calls within 20 seconds.
Richard Hollis, head of used car development at Jardine Motors Group, said, ‘When partners are dealing with customers, trust is always at the centre of its success. Accident Exchange has our customers in mind as much as we do, often exceeding customers’ expectations, and that has given us a real sense of confidence moving forward.
‘With these partnerships, you want to be working toward the same goals. Jardine is always looking at the long-term, both in business and in our customer relationships, and our continuing work with Accident Exchange reflects that perfectly.’
Scott Hamilton-Cooper, director of operations at Accident Exchange, added, ‘Continuing such a long-term partnership with any business is no small feat, so it’s gratifying to see Accident Exchange continue to be a trusted partner to a leading motor retailer and be playing a part in its wider success.
‘Good customer service will always pay dividends, and whether you’re dealing with an Audi or an Aston Martin customer who’s just had an accident, it’s essential that those motorists are given every possible support by aftercare specialists.’