CitNOW awarded Partner of the Year

Lookers have honoured CitNOW as their Partner of the Year at their annual awards eventing.

Lookers has created over 500,000 individual videos for customers since January last year across their more than 160 dealerships in the UK.

The CitNOW platform, which enables dealership or workshop staff to record and send personalised customer videos to customers’ phones, tablets or desktop computers via wifi, has been in use at Lookers since January 2016.

Andy Bruce, CEO at Lookers Plc, said, ‘Our awards reflect industry leading excellence across our business. Our board of Directors is deeply engaged with these awards and the values they represent, and we are delighted to recognise the contribution made by CitNOW in the past year.’

Accepting the award on behalf of the CitNOW team, CEO Alistair Horsburgh said, ‘It is extremely rewarding to know that CitNOW has become an integral part of Lookers’ customer-facing solution for both sales and aftersales. Lookers has embraced the technology and worked with us to ensure their staff produce consistently high quality video and high levels of customer satisfaction.’

CitNOW was shortlisted for the award alongside other key partners to the Lookers group, including Auto Trader UK, Shell, iVendi, Secure Group, GardX International Ltd, CCS Garage Equipment, Santander, Ford Credit and Martec Europe Limited.