Auto Windscreens introduces ‘Technician Tracker’
Auto Windscreens claims to be the first windscreen repair and replacement provider in the UK to introduce a ‘Technician Tracker’ to enhance its customer journey.
The tracker, available to all customers, has been implemented to keep people informed on their scheduled appointments from booking to completion.
Following a job being scheduled, a link to the tracker is shared with the customer via a text message. From there, people can view either ‘Your Information’ which will include job location and work requested or ‘Your Technician’ which will include information on the technician and job status.
Rupert Armitage, Auto Windscreens’ managing director, commented, ‘We pride ourselves on being an innovative organisation and are thrilled to be the first to have introduced this technology. The tracker further cements our dedication to providing the best service possible and means the customer is updated every step of the journey.’