Ageas goes live with AI

Ageas has introduced artificial intelligence (AI) to its claims handling process.

After a successful pilot last year it’s now going live with the technology, which has been developed in partnership with Tractable. The pilot saw AI analyse several thousand vehicle images involved in accidents, with Ageas’ motor engineers verifying the findings.

Speaking to Insurance Age, Ageas transformation director Rob Smale, said, ‘Our market leading operating method – the Ageas Way – is based on continually seeking new and different ways to achieve a great claims service for our customers. As we have already demonstrated, we are comfortable to go against the grain and try new things to ensure we achieve the right outcomes. The results of our initial pilot are impressive and I’m keen to progress to using this technology at scale.’

Alex Dalyac, co-founder and chief executive officer of Tractable, added, ‘Our AI understands imagery like experts do. It will impact any industry that relies on visual tasks. In automotive, where car driving is the visual task, AI and autonomous vehicles are transforming the industry. The same will happen in general insurance, where claim appraisal is the visual task.

‘AI will eventually enable claim settlement in minutes. Our success with Ageas is a thrilling first step. It’s a delight working with such a pioneering insurer.’