30 up for GB Refinish
GB Refinish Supplies has just celebrated its 30th birthday.
Based in Greenhithe, near Dartford in Kent, the company puts its longevity and success in a difficult market down to its independence and personal approach to customer service.
Managing director John Barclay said, ‘We have flourished under the banner of independence. For instance when paint approvals change, it can be painful and we can lose business, which is why we’ve placed an emphasis on discovering and developing diverse markets as we continue to support our traditional bodyshop customers where quality of product and service and support are key requirements.
‘Our two senior ATA qualified technical representatives enable us to respond to our customers’ requests in a timely way, as well as working with them to ensure that new technologies and techniques are introduced with minimum disruption. We take great pride in assisting our customers with training and developing their young people who are entering our industry.’
He believes this individual customer attention and a decision to focus on selected brands – for the last 20 years GB Refinish has been a partner of R-M Automotive Refinish Paints and is now its largest independent distributor – separates his company from what he describes as the ‘paint supermarket’ approach of larger distributors.
John explained, ‘How could you expect distribution staff working with double figure paint brands to have any real knowledge and expertise in what they are selling?’