Two tribes of trade buyers emerging

A split between ‘two tribes’ of trade buyers – those who buy almost entirely online and others who remain motor auction-based – is becoming increasingly apparent, says Glass’s.

The motor industry data market leader reports that there has been a noticeable hardening in the shape and attitude of both groups over the last year or so.

Rupert Pontin, head of valuations, said, ‘To an extent, the attributes of these two tribes are easy to outline. Online buyers are more comfortable with technology and use the internet to access a huge pool of stock. However, because they don’t see cars before they arrive, even the best-informed can make poor choices from time to time dependent on the condition description.

‘Physical auction buyers tend to be older and see themselves as more savvy. By going to the auction, they believe that they have their finger on the pulse and, because they view every vehicle in the metal, they feel they make safer purchases. However, by not going online, they simply don’t have as much choice.

‘What has surprised us is the extent to which trade buyers are increasingly seeing themselves as a member of one of these camps and the lack of understanding between the two. Online buyers can’t see why you’d want to trail around the country visiting auctions and auction buyers don’t understand how online buyers learn about what is happening in the market without visiting auctions.

‘We are not saying that the trade is split into two camps – probably the majority of dealers use both acquisition routes to some extent – but there has been, we feel, a definite and interesting divergence.’

Rupert believes that, to a degree, the two tribes can be identified by their age and the size of operation for which they work.