‘The whole team is extremely excited’

Fix Auto Loughborough owner Paul Smith is the latest franchisee in the network to invest in a state-of-the-art Fix Auto Fix & Go express repair facility.

Paul has revealed plans to transform a 10,000sqft unit adjacent to the existing Fix Auto Loughborough bodyshop into a separate express centre.  Repairs that can be completed in two days or less will be triaged to the new centre.

The new centre will utilise a four-bay STL moveable spraybooth designed to accommodate four workflow lines, along with a raft of the latest equipment and fast repair technology to create additional repair capacity of more than 60 LCVs and cars per week.

Paul said, ‘This is a great opportunity to develop a new site with the potential industry capacity issue looming. The time is now right to completely revisit and assess our processes while reviewing new technologies available in today’s market which will dramatically decrease our cycle time. For me, the Fix & Go concept so championed by my Fix Auto colleagues is integral to the future of our industry.

‘Repair process time is actually increasing as the complexity of repairs is getting higher, coupled with ever-increasing customer expectations which often exceed original build specifications. By looking at new available equipment and technologies, alongside continuous process reviews, our team will be engaging with forward thinking suppliers in order to reduce ‘dead process time’.

‘This will ensure substantial improvements in customer cycle times while maintaining excellent cost control and quality. It is our opinion this approach will provide an improved and leading edge customer experience for our clients while ensuring our business will be sustainable going forward and able to meet the demands of the future.

‘The whole team is extremely excited and looking forward to the new addition to the business with many offering to come in at the weekend to help set up the new site.’