Matt takes on Markerstudy role

Matt Duffy has been promoted to Group Contact Centre manager within the Markerstudy Group and is now responsible for driving forward operations, technology and staff development.

Graham Partlow, his predecessor, has taken up the position of head of projects within the group.

The Group Contact Centre predominantly handles calls for Auto Windscreens and FNOL (first notification of loss) for Markerstudy’s insurance brands.

Matt said, ‘I’m excited about what the future holds for the contact centre, with growth on the horizon. It’s a really positive time to be part of the team. We have some extremely talented people and I will be encouraging skills development as part of my new role, giving people the opportunity to progress.’

He continued, ‘Technology is a primary focus for us and we want to make sure we continue to be at the cutting edge of the industry, with tools such as live chat and co browsing being vital. They are essential to the customer journey, offering different routes for people to make contact with us, and supporting the streamlining of activities and reducing customer touch points.’