Inchcape and FMG team up

Inchcape Fleet Services (IFS) and FMG have signed an innovative partnership deal, to create a new blend of outsourced incident management within the UK fleet marketplace.

The new partnership combines Inchcape’s people, culture and knowledge with FMG’s technology, UK-wide repair network and ISO-accredited business processes.

To form the core of this hybrid solution, FMG is providing its next-generation operating system, Ingenium-i, via a new IFS-branded web interface. This unique self-service solution, operated by Inchcape’s own specialist team, will drive Inchcape’s accident management function, with every single task measured to ensure that delays are minimised, costs carefully measured and downtime highly controlled. Customer repairs will be directed through IFS’s own repair network, with additional support from FMG’s own extensive quality-accredited repair network, to ensure continuity of coverage and capacity across the UK, including the addition of a UK-wide mobile repair solution.

Ben Creswick, commercial director at FMG said, ‘FMG always considers each individual customers’ unique requirements and this self-serve model was the perfect fit for Inchcape. There are varying degrees of commercial and service benefits to operating a self-serve model versus outsourcing everything, but IFS recognised the need to find a way of combining their people, culture, passion and operational knowledge with FMG’s scale, technology, experience and buying power; in order to deliver real value to their customers.

Matt Rumble, commercial director at IFS, added, ‘The new solution went live on 1st March and is already starting to deliver significant value to our customers and their drivers and we look forward to continuing to work with FMG.’