Hat-trick for Fix Auto

Fix Auto UK franchisees have scooped a hat-trick of industry accolades.

The three winning franchisees – Fix Auto Henley-on-Thames, Fix Auto Stoke-on-Trent and Fix Auto Wrexham – were recognised at the recent British Bodyshop Awards. Fix Auto UK was also ‘highly commended’ by Covéa Insurance in its Repairer of the Year category.

Fix Auto Henley-on-Thames receptionist, Karen Thatcher was rewarded for her ‘above the call of duty’ attitude when she received the Direct Line Group Best for Customer Individual of the Year. A stunned Karen, said, ‘To be nominated for a national award, so soon after joining the industry, was an honour in itself but to actually win is thrilling. I can’t quite believe it.’

Mick Whitehead, owner of Fix Auto Stoke-on-Trent, was presented with the Gallagher Bassett Best in Customer Service Award. Mick, said, ‘Winning an award is always a delight but this one goes a long way to recognising our front of house teams led by Angela Henry at both Fix Auto Stoke-on-Trent and Fix Auto North Staffordshire. These guys constantly deliver the highest levels of customer service possible and for that I am truly grateful.’

Little over 12 months since first opening its doors for business, Fix Auto Wrexham won Fix Auto UK’s own coveted Cycle Time Performance Award, which is based on 2015 performance metrics including cycle time, cycle time frequency, key-to-key time and hours worked per day. Lee Hitch, managing director for Fix Auto Wrexham, said, ‘When we first tabled the notion of opening a new site in Wrexham we did so with the idea of creating a purpose built centre to enable us to repair vehicles as quickly and efficiently as possible. To receive an award which recognises just that, just a year on from completing our first repair, is an incredible achievement and crowns off what has been a phenomenal year for our business.’

Ian Pugh of Fix Auto UK, said, ‘It’s another occasion which makes me proud to head up the network and it is great to celebrate what has been a terrific 12 months for the whole network.’