Frank back to defend Irish title

Frank Byrnes Autobody Repairs and Brendan Lowe & Sons have been named joint winners of the Ulster Bodyshop of the Year 2017.

This means Frank Byrnes Autobody Repairs will have the chance to defend the national title it won last year at the Auto Trade National Awards, which will be announced at a gala night in Dublin on 22 October.

Frank said, ‘The team and I are delighted to be formally recognised for the efforts we make to provide excellence in customer experience and quality in the service we provide. The fact that a mystery shopper assesses our performance and we are unawares and we score high, gives me great satisfaction and is attributed to the great team that I have built around me who are of the same mindset to serve our customers.

‘We use the latest cutting edge technology as well as the personal and professional approach to achieve our high standards. We know that our clients may be stressed following a car crash and our aim is to smooth out the issues swiftly and get them back to their lives and driving safely as quickly as possible.’

Padraic Deane, MD, Automotive Publications, said, ‘We would like to congratulate Frank Byrnes and his team, who are the current 2016 National title holders. This shows the consistency in the quality of the customer experience provided. Frank Byrnes were selected through a rigorous assessment process starting with their nomination and involved an IOS standard mystery phone call and a mystery shopper, followed by discussions between the judges which culminated in their selection as joint regional winner.’