Aviva detects thousands of fraud cases

Aviva detected policy fraud on almost 2,200 commercial motor policies in 2015.

To counter this, Aviva is now screening all commercial motor policies for fraud at point of application.

Aviva is using Hunter, a fraud detection tool from Experian, on its commercial motor book and is also performing strong application fraud checks across all of its products, including Fast Trade Mini Fleet. Hunter screens key underwriting data – such as company name, address and vehicles to be covered – against shared and proprietary Aviva fraud databases. The end result, said Tom Gardiner, Aviva’s head of fraud, is that fraudsters will not be able to access Aviva products or impact Aviva customers or brokers.

‘Screening our commercial motor book is another significant step toward closing the front door to fraud,’ Tom said. ‘We already successfully screen on our personal lines motor book, with some great results, such as helping us to identify a large-scale application fraud ring which set up policies with the aim of making bogus claims. We were able to avoid the policies and avoid fraudulent claims worth more than £3m. In 2015 we identified over 11,000 instances of personal motor application fraud.’

Aviva’s policy screening identifies features or behaviour which may indicate suspicious or fraudulent applications. It also checks against previous known and suspect fraud.