A Winn/win partnership
Newcastle-based accident management specialists Winn Solicitors is partnering with an international insurance software provider to improve user experience for both brokers and customers.
It’s partnership with Transactor Global Solutions Ltd sees its B2B arm integrated into the Transactor software platform, allowing Winns’ first response team to search customer information in real time by linking to the brokers system via their software house system.
The collaboration will also provide brokers with comprehensive claims management services; clients that activate the service will receive access to a 24/7 claims handling service supported by a team of dedicated solicitors.
Chris Birkett, sales director at Winns, said, ‘We strongly believe that working together with TGSL will enhance the customer experience and offer brokers market leading claims management services with the added benefit of better communication for the customer.
‘The integration of our systems will ensure that the customer journey is simplified and our award winning customer service is delivered to the customer utilising the best technology and customer service team in the market place.’
Jon Coppin, head of third party delivery at TGSL, added, ‘We are delighted to have completed this integration which we believe is an excellent addition to our software offering. Quality customer service is crucial to the success of any insurance operation and claims handling is arguably the most important aspect of this service, so it is important to get it right.’
Further development with the software provider is ongoing.