Snap-on voted 5-star franchise
Snap-on is celebrating this month after being officially crowned a ‘Five-star Franchise’ in the annual Smith & Henderson ‘Franchise Satisfaction Benchmark’.
Imagine a company asking all of its customers to rate it (anonymously) on value and rewards, training, support, culture and general satisfaction. Well, that’s exactly what Snap-on did and thanks to their outstanding commitment to their network, they achieved a whopping 82% overall satisfaction across all aspects of the franchise.
‘We’re really pleased with the results of the survey, it just goes to show that we’re doing what we say we will. Not only when it comes to training and launching new franchisees but in continuing to support, guide and communicate with them throughout their journey with us. Our core values of pride, innovation and trust filter down through every layer of the business, be it consumer or franchise.’
‘By adopting an inclusive and collaborative approach, franchisees are given the opportunity to be involved in the bigger decisions of the business as a whole and to have input on how the brand moves forward strategically,’ said Lisa Law, national franchise manager for Snap-on.