National Windscreens retains SHB contract
National Windscreens has signed a further three year sole supplier contract with SHB Hire Ltd following a competitive tender process.
The two companies have worked together for more than 10 years and as a business with ambitious growth plans, SHB wanted to ensure it was receiving the best service available, as well as value for money.
SHB Hire is an award-winning fleet company established nearly 50 years ago. It is continually extending its service offering and is committed to providing outstanding customer service – an ethos that must be shared by all of its appointed suppliers.
Rick Williams, SHB Hire’s procurement manager, commented, ‘During the time National Windscreens has worked with SHB it has proved that customer satisfaction sits at the heart of its operation.
‘Both companies have grown significantly over the past 10 years, but National Windscreens has continued to deliver the standard of service we need in able for us to offer our customers a great experience right across the UK.’
National Windscreens was retained for a number of reasons in addition to customer service following the benchmarking process as Regional Sales and Marketing Director Martyn Bennett explains, ‘Our ‘time to serve’ was one of the main reasons for the contract renewal – we aim to complete all jobs on a same day / next day basis which is vital for fleet operators where any time vehicles spend off the road can have a direct impact on the bottom line.’
National Windscreens fitting centre network was also valued by SHB. The company operates more than 14,500 vehicles from 14 sites across the UK so it needs to be confident that all suppliers are able to provide a truly national service.
‘Unlike some other service providers, we are committed to retaining the physical infrastructure which enables us to deliver a fast, efficient service,’ Martyn continued. ‘108 fitting centres located throughout the UK hold stocks of the most popular screens, and relationships with leading suppliers such as Pilkington ensure we can quickly access other models when required.’
Partscheck, National Windscreens’ glass identification software, was another reason SHB decided to stay with National Windscreens. Introduced last year, Partscheck ensures mobile glazing technicians arrive equipped with the correct replacement windscreen should it be required.