FOS names complaint sources

Direct Line has topped the Financial Ombudsman Service (FOS) complaints table for general insurance (excluding payment protection insurance) with Axa and Ageas completing the top three.

The information highlights the most complained about firms for the first six months of 2015. Direct Line was named as the most complained against firm in general insurance (excluding PPI) with the ombudsman receiving 1,536 new cases. Axa came in second in the same category with 636 cases and Ageas totalled 493 new complaints.

Completing the top five were Aviva and RSA with 466 and 444 customers respectively dissatisfied with the business’ response to their complaint.

A spokesperson for the ombudsman confirmed that total number of general insurance cases received in the period was up again at 16,378.