CLM and FMG celebrate 10-years
CLM and FMG are celebrating 10 years of working in partnership in September having responded to over 25,000 incidents during that period involving customer’s vehicles.
During 2015 alone, FMG has recovered over £211k of uninsured losses for CLM’s customers following non-fault incidents, and saved £400,000 through intelligent repair management and the careful control of replacement vehicle costs.
John Catling, managing director – commercial at FMG, which has recently been acquired by Redde plc, said, ‘We take pride in our long-standing relationships and value our rich history with CLM. As CLM’s trusted outsource partner since 2005 we have gained a thorough understanding of CLM’s business objectives and the needs of their fleet customers. In support of our joint commitment to growth and continuous improvement, we have optimised areas of synergy by integrating systems and processes. This has further improved efficiency and ensures we deliver a seamless service for CLM’s customers.’
As the relationship enters its second decade, FMG and CLM are working closely together to further reduce vehicle off road times (VOR) for customers, by embracing change within the repairer landscape. Customers will gain access to new and increasingly-efficient parts ordering processes coupled with the latest repair methodologies, thus reducing VOR to an absolute minimum. Further enhancements will refine client reports and real-time information, which is accessed via a bespoke shared web-based customer portal.
CLM Fleet Management is a long-established provider of specialist vehicle fleet management services, managing over 14,000 vehicles on behalf of its corporate clients.